At Floating Infotech Pvt Ltd, we are committed to delivering high-quality digital solutions while ensuring complete client satisfaction. This Cancellation Policy outlines the terms and conditions under which a project or service may be canceled, along with the applicable procedures and conditions.
Project Delivery Timeline
The delivery timeline for each project is clearly defined in the signed agreement or contract. Our team ensures strict adherence to the agreed schedule, which varies depending on the project's complexity, scope, and requirements. Any potential delays or adjustments will be communicated to the client promptly.
Cancellation by Client
- Clients may request the cancellation of a project or service before development work has commenced.
- Once the project has started or resources have been allocated, cancellation will be subject to deductions based on the work completed and resources utilized.
- All cancellation requests must be submitted in writing via email to support@floatinginfotech.com.
- Any advance or milestone payment made will be partially refundable, depending on the stage of completion and agreed contractual terms.
Cancellation by Floating Infotech Pvt Ltd
- Floating Infotech Pvt Ltd reserves the right to cancel a project under specific circumstances such as violation of terms, client non-cooperation, or delayed payments.
- In such cases, clients will be notified immediately, and applicable refunds (if any) will be processed according to the completed work and contractual obligations.
Refund Policy
Refund eligibility for canceled projects will be determined as follows:
- Before project commencement: A full refund of the advance payment may be processed.
- During project execution: Refunds will be issued after deducting charges for work completed, resources utilized, and administrative expenses.
- After project completion: No refunds will be applicable once the project has been successfully delivered.
Changes or Postponement of Projects
Clients may request changes or postponements before or during project development. Such requests will be reviewed for feasibility and may incur additional charges if applicable. Revised delivery timelines will be updated and shared as per the revised agreement.
Dispute Resolution
In case of any dispute related to cancellations, refunds, or delivery timelines, both parties agree to attempt resolution amicably through mutual discussion. If unresolved, the matter will be governed by the contractual terms and applicable legal jurisdiction.
Policy Updates & Acknowledgment
- Floating Infotech Pvt Ltd reserves the right to update or modify this Cancellation Policy at any time without prior notice.
- Clients are encouraged to review this policy periodically to stay informed about any updates.
- By engaging our services, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.
