Our services are time-and-materials or milestone-based. This policy clarifies when refunds may apply.
Discovery & Estimates
During the initial stages of a project, we may conduct discovery, scoping, and assessment activities to understand your requirements and provide accurate estimates.
- Non-Refundable: Fees charged for these services are non-refundable once delivered.
- These activities help us ensure that your project is properly scoped, risks are identified, and expectations are clearly set.
- By paying for discovery and estimates, you enable us to allocate resources, perform technical research, and provide professional recommendations.
Milestone-Based Projects
For projects delivered using a milestone-based approach, payments are tied to specific deliverables.
- Accepted Milestones: Refunds are not applicable for milestones that have been accepted by the client.
- In-Progress Work: If a milestone is in progress but has not been fully delivered, we may credit unused effort toward future work.
- Any credit or adjustment will be applied only by mutual agreement between the client and Floating Infotech Pvt Ltd.
Support Retainers
For ongoing support or maintenance, we may provide pre-paid retainer agreements.
- Non-Refundable: Retainers are pre-paid and non-refundable.
- Unused Hours: If specified in your contract, unused hours can roll over within the agreed period.
- Retainers help us prioritize your requests and guarantee resource availability for timely support.
How to Request
If you believe a refund or credit is applicable under this policy, please follow these steps:
- Email support@floatinginfotech.com.
- Include your contract reference and a brief explanation of the reason for your request.
- Attach any supporting documents, if available.
Our team will review your request and respond within 3 business days. Approved credits or refunds will be processed according to your original payment method or by applying credit toward future services, depending on the agreement.
Refund Considerations
- Refunds are considered on a case-by-case basis and at the discretion of Floating Infotech Pvt Ltd.
- Any disputes or clarifications related to refunds should be communicated promptly to ensure timely resolution.
- This policy is designed to protect both the client's interests and the company's operational integrity.
